Monitoring Support Engineer

Pune, Bangalore, Gurgaon

Posted on 10 Feb 2021

Duties and Responsibilities

  • Raising tickets on behalf of end customers
  • Handle communication with end customers in cases of emergencies
  • Handle communication with internal stakeholders for handling emergencies
  • Monitor end customer sites based on the inputs received from Operations team members
  • Communicating with end customers to establish details of problems/requirements
  • Working with other teams in the company to resolve technical problems
  • Updating the call tracking system, providing status updates and action plans, providing end customer resolution reports for issues.
  • The operations would be 24×7 in a 3-shift model including a night shift. The resources will be required to work in shifts as allocated by the shift leads

Qualification and Skillset

  • User level knowledge of Linux
  • User level knowledge of SQL

Experience

  • 1-3 years
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